1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the Venvu services, websites, and applications (the “Service”) provided by Future IT Ltd t/a Venvu, company number 06349255, registered at Brentwood, Essex, UK. By creating an account, using a trial, or otherwise accessing the Service, you agree to these Terms.

If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. The Service is intended for business use and not for consumers.

2. Definitions

• Customer means the organisation or person that registers for the Service.
• Authorised Users means individuals you permit to use the Service under your account.
• Customer Data means data submitted to or processed by the Service on your behalf.
• Documentation means usage instructions, guides, and specifications made available by us.

3. Accounts & eligibility

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activities under your account and for maintaining security of credentials.
• You must ensure your Authorised Users comply with these Terms and our policies.

4. Plans, fees & trials

• Fees for subscription plans are as listed in the Service or order form and are exclusive of taxes.
• Unless otherwise stated, subscriptions renew automatically for successive periods (e.g., monthly) until cancelled.
• Trials are provided “as is” and may be suspended or terminated at any time.
• You authorise us and our payment processor to charge all applicable fees to your payment method.

5. Acceptable use

• No unlawful, harmful, infringing, or deceptive content or activity.
• No reverse engineering, decompiling, or circumventing security or usage limits.
• No unauthorised access to the Service or related systems.
• No sending spam or unsolicited communications via integrated channels.

6. Customer Data & privacy

You retain all rights to Customer Data. You grant us a worldwide, non‑exclusive licence to host, process, transmit, and display Customer Data solely to provide and improve the Service and as otherwise permitted by law. We process personal data in accordance with our Privacy Policy. Where we act as processor on your behalf, our Data Processing Addendum (DPA) applies.

7. Third‑party services

Certain features rely on third‑party providers (e.g., telephony, messaging, payments). Your use of those services may be subject to their terms. We are not responsible for third‑party services we do not control.

8. Intellectual property

We and our licensors own all rights, title, and interest in and to the Service and Documentation. Except for the rights expressly granted to you, no other rights are granted by implication or otherwise.

9. Confidentiality

Each party shall protect the other’s non‑public information with the same degree of care it uses to protect its own confidential information (but no less than reasonable care) and use it only for purposes of the relationship.

10. Availability, support & changes

We aim to provide reliable Service and reasonable technical support. We may modify features, update components, or discontinue parts of the Service, provided we do not materially reduce core functionality during an active paid term without appropriate mitigation.

11. Warranties & disclaimers

• We warrant that we will provide the Service with reasonable skill and care.
• Except as expressly stated, the Service and Documentation are provided “as is” and “as available”.
• We disclaim implied warranties to the fullest extent permitted by law.

12. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Subject to the foregoing, neither party will be liable for indirect, special, incidental, consequential, or punitive damages, or loss of profits, revenue, goodwill, or data. Each party’s aggregate liability arising out of or related to these Terms shall not exceed the fees paid or payable by you to us for the Service in the twelve (12) months preceding the event giving rise to the liability.

13. Indemnities

• We will defend you against third‑party claims alleging that your authorised use of the Service infringes intellectual property rights, and pay resulting damages finally awarded, provided you promptly notify us and cooperate. Our obligations do not apply to combinations, modifications, or use contrary to Documentation.
• You will defend us against third‑party claims arising from your unlawful content or breach of these Terms.

14. Suspension & termination

• We may suspend the Service for non‑payment, security risk, legal compliance, or breach.
• Either party may terminate for material breach not cured within 30 days of notice.
• Upon termination, your access ends and we will delete or return Customer Data per the DPA and our retention policies.

15. Governing law & jurisdiction

These Terms and any dispute or claim (including non‑contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

16. General

• Notices: to Future IT Ltd t/a Venvu at legal@venvu.ai and to you at the email in your account.
• Assignment: neither party may assign without consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
• Force majeure: neither party is liable for delays/failures due to causes beyond reasonable control.
• Severability: if any provision is unenforceable, the remainder stays in effect.
• Entire agreement: these Terms, the order, the DPA, and referenced policies form the entire agreement.

17. Contact

Future IT Ltd t/a Venvu
Brentwood, Essex, UK
Email: legal@venvu.ai